SLA
99.9% uptime SLA
Redundant infrastructure and proactive monitoring keep your VPS online. We publish uptime targets and stand behind them.
Service level target
Tymeline Cloud Services targets 99.9% monthly network & hypervisor availability for active VPS services in good standing.
Exclusions
- Customer-caused outages (misconfig, firewall locks)
- Scheduled maintenance announced in advance
- Upstream ISP or DDoS events beyond reasonable mitigation
- Force majeure events
Credits
Eligible downtime may qualify for service credits applied to future invoices. Contact support with timestamps and ticket references.